Return & Refund Policy

1. Please note that we accept returns only under the following conditions:
2.    a) There’s a manufacturing defect on the product.
3.    b) Wrong product or wrong size has been sent to the customer.
4. In any of the above cases, the customer should contact our customer care within 3 days of receiving the product. No return requests will be accepted after this period.
5. All custom made orders are non-returnable.
6. Items should be returned unused with tags still attached. Returns that are damaged may not be accepted and maybe sent back to the customer.
7. Items purchased on sale or discounts are non-returnable.

We follow 7 days return policy. One can return the product by intimating us within 7 days of delivery.

How can i claim refund?

You can call us at +91-11-4951-7700, +91-7042-896767 or write us at care@xanderaudios.com to initiate the process. Our personnel will collect the product from you after checking your id proof. Once the product reaches us, we will credit the amount in your Bank account. You can use this amount to make future purchase.

What are the acceptable reasons for return?

You can return the product if:

You received a faulty/defective product

You received a physically damaged product

You are unhappy with the product quality

What are the Terms and Conditions for return/replacement?

Products must be in their original condition

Only unused, unaltered, unsoiled products with their original tags will be accepted

Brand packaging should be intact

Replacements will be made basis availability of that product on the website

What do I do if the product received is physically damaged?

If you receive a physically damaged product, we request you to write us at care@xanderaudios.com within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product , check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

What do I do if I receive wrong product?

If you receive a wrong product, we request you to write us at care@xanderaudios.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product.

Cancellations

How do I cancel my order?

You can cancel your order any time before the shipping of your product. You can write us at care@xanderaudios.com to cancel your order.

How long will it take to cancel my order?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.